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FAQ

All You Need To Know

What is Soft Play?

Soft play areas are designed to encourage children to be active in an innovative way that significantly reduces the dangers of traditional playgrounds. The foam slides, mats, bounce houses, and play structures are covered with a strong vinyl covering, offering a safe environment for your children.

What ages are appropriate for your play areas?

Our play area is designed for children 6 months to 5 years old. Remember that your children must be supervised at all times, parents are welcome to go in the area as well.

How much space is needed for set-up?

Generally our soft play area is a 10x10 area.

FAQ: FAQ

FAQ

Which payment method do we accept?

We currently are only accepting Zelle/Venmo. We are working on accommodating different payment methods.

What our policy for damaged products?

Our equipment is valuable to us, we try our best to keep it in well condition.  After picking up equipment and inspecting it, if we see any damage the security deposit will not be refunded. If damage exceeds the deposit amounts the renter will be liable for repair/replacement fee.

Do you require a deposit?

Yes, at the time of booking we do require a $150 deposit. This will secure your date, once the equipment is inspected and everything looks good the deposit will be refunded.

What if i need to cancel or reschedule?

If you need to reschedule/cancel you may do so as long as a weeks notice is provided. When rescheduling please be aware that your original package may not be available and modifications might need to be done.

FAQ: FAQ

How many weeks in advance should I book?

We understand that the booking sometimes can be a last minute thing. Parties are stressful to plan! if possible it would be ideal to book 4 weeks prior to your event date. That will give us more time to design everything to accommodate your theme.

Can we rent the equipment for more that 4 hours?

Of course you can! We charge an additional $100 for every hour.

Do we set up in parks?

Yes we do. As long as the desired are for the soft play is in a dry place. Water and mud can really damage our equipment.

What is not allowed with soft play?

Soft play area cannot be rented if you will have ANY water activities such as water balloons, water slides, etc. 

FAQ: FAQ
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